Support
Onboarding help, product support, and operational questions.
Use support for Shopify connection questions, audit interpretation, workflow setup, plan questions, and account help. Merchant onboarding and agency evaluation both start here.
Contact channels
- Email: support@acpfeedoptimizer.com
- Knowledge base: /docs
- In-app support is available from the dashboard for active merchants.
Response expectations
Critical product or account issues: target initial response within 4 business hours.
High-priority workflow issues: target initial response within 1 business day.
Standard how-to and onboarding questions: target initial response within 2 business days.
These are target response windows and should be reviewed internally before broader publication.
Common support topics
- Connecting Shopify and starting the first audit
- Interpreting feed score, severity, and product priorities
- Choosing between audit-only workflows and ongoing automation
- Reviewing AI provider setup for deeper optimization workflows